Hello J,
Thank you for your feedback, and I’m truly sorry to hear that you received your case broken.
We take great care to ensure that all our orders are covered with assurance, so we would have appreciated it if you had reached out to us directly. We would have happily sent you a replacement at no extra cost.
Please feel free to contact our customer support team, and we will be more than happy to assist you in resolving this issue.
Thank you for your understanding, and we look forward to making this right for you!