Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Order Cancellations

We allow cancellations within 24 hours of placing the order. After this period, we begin processing the order and unfortunately cannot cancel it.

If your order has already been processed or shipped, it will be subject to our return policy, and you will need to follow the steps outlined in the Returns section to initiate a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund Inapplicability Scenarios: Refunds may not be applicable in the following scenarios:

1. Customer Error: If the return is a result of customer error, such as providing an incorrect shipping address, selecting the wrong product variant during the order, or misunderstanding the product features.
2. Change of Mind: Refunds will not be issued for simply changing your mind after making a purchase.
3. Product Compatibility: In cases where the product is incompatible with other non-specified devices or systems not explicitly mentioned in the product description.
4. Product Customization: If the item has been customized or personalized according to customer specifications, making it ineligible for resale.
5. Expired Return Period: Requests for refunds made after the 14-day return period will not be considered.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will give you further instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping  

I have received the wrong item, what do I do?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Customer Responsibility for Return Shipping:

Please note that customers are responsible for covering the return shipping costs, unless the item received is defective or damaged. In such cases, we will follow our replacement policy, which may involve providing a replacement item at no additional cost. However, to qualify for a replacement, customers must submit photographic evidence of the defect or damage and follow the process outlined in our Damaged Items section below.

If a return is initiated for reasons other than defects or damages (such as ordering the wrong product or changing your mind), the customer must bear the shipping costs. Return shipping costs are non-refundable. If you receive a refund, the original cost of return shipping will be deducted from the refunded amount.

We recommend using a trackable shipping service or purchasing shipping insurance for high-value items to ensure the safe return of your product.

 

I have received a damaged item, what do I do?

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over$75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.